Effective Date: 1 March 2026
Ruchi Rider (“we”, “our”, or “us”) operates the Ruchi Rider mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
By using the Ruchi Rider app, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect several types of information to provide and improve our services.
When you use our application, we may collect:
Phone number (for OTP login)
Name (if provided)
Delivery address
Order history
Referral information
Ruchi Rider may collect your device location to:
Show nearby stores and services
Enable accurate delivery
Improve delivery agent navigation
Filter products and services available in your area
Location data is only used while the app is active and providing services.
We may collect certain information automatically such as:
Device type
Operating system
App usage data
Crash logs and diagnostics
This helps us improve app performance and user experience.
We use the collected data for purposes such as:
Providing and maintaining our services
Processing and delivering your orders
Displaying nearby stores and services
Sending order updates and notifications
Improving app performance and functionality
Preventing fraud and ensuring security
Managing referral rewards and promotions
We do not sell your personal data.
However, we may share information with:
Delivery partners to complete deliveries
Service providers who help operate the app
Legal authorities when required by law
All partners are required to keep your information secure.
We implement reasonable security measures to protect your personal information.
These include:
Secure authentication using OTP
Encrypted communication
Restricted access to sensitive data
However, no method of transmission over the internet is 100% secure.
We retain your information only for as long as necessary to:
Provide services
Maintain order records
Comply with legal obligations
Resolve disputes
Users may request deletion of their data by contacting us.
You have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your data
Withdraw permission for location access
Requests can be made via email.
Ruchi Rider is not intended for users under the age of 13.
We do not knowingly collect personal information from children.
If we discover such data has been collected, it will be deleted immediately.
Our application may use third-party services such as:
Payment gateways
Maps and location services
Analytics tools
These services may collect information according to their own privacy policies.
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
Users are encouraged to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy, you can contact us:
Email: cmsarvesh115@gmail.com
